After an approved service milestone, a neutral request can invite the customer to share an honest experience. The workflow applies consistent rules, uses language you approve, and keeps the customer in full control of whether and what to post.
The workflow begins from an approved completion event, sends a neutral invitation, and keeps the request process visible without shaping the customer's opinion.
A completed job, delivered order, closed appointment, or another clearly defined event can place an eligible customer into the request workflow.
The customer receives neutral language, the selected review link, and the freedom to describe the experience in their own words and rating.
The workflow records when a request was sent, applies an approved reminder rule, honors opt-outs, and gives the team visibility into the process.
Customers write and post their own reviews. Requests stay neutral, follow consistent eligibility rules, and remain free of incentives, rating pressure, or satisfaction screening.
The exact path follows your completion event, customer eligibility rules, preferred review destination, approved language, timing, and reminder limit.
The practical standard: the same approved eligibility rule applies regardless of predicted sentiment, and the request invites an honest experience without incentives. Google review guidance
A useful review-request workflow reflects how your business completes work, identifies eligible customers, communicates respectfully, and follows platform guidance.
Choose the business event that starts the workflow and apply a consistent customer rule based on a genuine completed experience rather than a predicted rating.
Confirm the business profile or review platform, verify the link, and approve neutral language that identifies the business and invites honest feedback.
Choose when the first request is sent, whether one limited reminder is appropriate, and when the sequence ends after a response, opt-out, or status change.
Confirm the trigger, review link, message display, tracking, opt-out behavior, and the human process for monitoring and responding to published reviews.
You approve a consistent eligibility rule tied to a genuine customer experience. Examples include a completed job, fulfilled order, closed appointment, or another verifiable milestone. The same rule applies regardless of whether the customer is expected to leave a positive or critical review.
The message identifies the business and invites an honest review in the customer's own words. You approve the wording, review destination, timing, sender information, and any help or opt-out language before launch.
The workflow keeps the invitation neutral and free of incentives. The review request remains independent from discounts, gifts, contests, or other benefits, and it asks for an honest experience rather than a specific star rating.
The customer's choice to review stays intact. A service concern can also be routed to the appropriate person for attention, while the review link and honest-feedback invitation remain available under the same eligibility rule.
The customer writes and submits the review independently. The workflow's role is limited to sending the approved invitation and link; the rating, words, and decision to post remain entirely with the customer.
You choose whether one limited reminder supports the customer experience. Timing, stop conditions, replies, opt-outs, and platform behavior are tested before launch so the sequence remains respectful.
This workflow focuses on sending and organizing review requests. Reputation Engine adds broader monitoring, response support, and an ongoing process for managing the business's public reputation.
Yes. For a U.S. 10-digit business number, AI Bridge prepares and submits the carrier-required A2P 10DLC brand and campaign registration, including the messaging use case, sample messages, opt-in, opt-out and help language, and platform configuration. You provide accurate business information and approve the messaging; AI Bridge manages the registration process through the applicable messaging platform.
The workflow is quoted in writing after the completion trigger, customer source, review destination, messaging channel, timing, and reminder rule are understood. The discovery call identifies a practical first version before any build is proposed.
Tell Bob what marks a completed customer experience today, where you want customers to review the business, and how requests are currently handled. You will get a straight answer about the smallest practical workflow.