A strong reputation process does more than send a review link. It applies consistent customer eligibility rules, invites honest feedback, watches supported review platforms, and prepares thoughtful responses for your approval. Customers write their own reviews, and nothing posts in your business's name without your say.
After an approved completion milestone, eligible customers receive a neutral invitation to share an honest experience. The same rule applies regardless of predicted sentiment.
New reviews from the supported platforms included in scope are organized and surfaced promptly, so praise, questions, and concerns are easier to see.
Thoughtful responses are drafted in the business's voice for positive and critical reviews alike. An authorized person reviews and approves every public response.
Need only the request workflow? Start with Review Request Automation. Reputation Engine adds monitoring and response support.
Reviews are the front door: only 4% of consumers say they never read online business reviews, and just 7% say they don't expect businesses to respond to them. BrightLocal, Local Consumer Review Survey 2025
You mark an approved completion milestone. If the customer meets the consistent eligibility rule, a neutral review invitation goes out while the experience is still fresh.
A new review appears on a supported platform. A warm, specific thank-you is drafted in your business's voice. You review it, approve it, and the approved response can be posted.
A customer leaves a critical review. You are alerted according to the monitoring setup, and a calm response is prepared to acknowledge the concern and move the service conversation to the right channel.
Fresh, honest customer reviews and approved responses show prospects that the business pays attention, appreciates feedback, and takes concerns seriously.
Consistent rules keep the process focused on genuine customer experiences. Eligible customers receive the same neutral invitation, without incentives, rating pressure, or satisfaction screening. When requests use text messaging, AI Bridge prepares and submits the required A2P 10DLC brand and campaign registration, along with the approved opt-in, sender-identification, HELP, and opt-out language.
They receive the same visibility and thoughtful attention as positive reviews. You are alerted based on the supported platform and monitoring setup, and a calm response is drafted for your approval. The response can acknowledge the concern and guide the service conversation to the right channel. If a review appears to violate a platform's policy, it can be flagged through that platform's process.
You do. AI Bridge prepares the draft in your business's voice. An owner or other authorized person reviews it, makes any desired edits, and approves it before anything is posted publicly.
Review Request Automation handles the request step. It sends and organizes neutral invitations after an approved milestone. Reputation Engine adds supported-platform monitoring, alerts, and response drafts for owner approval.
The supported platforms are confirmed before the proposal. The discovery call identifies where your customers currently leave reviews, what access is available, and which monitoring and response functions can be included reliably.
Scope and pricing are documented in writing before work begins. Platform compatibility, message volume, monitoring coverage, response support, and any third-party fees are explained clearly so you know what is included.
Tell Bob how reviews are requested, where they appear, and who approves responses today. He will respond within one business day to schedule a short discovery call.